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An App For Hugging? Never, Ever at Mitchells

There should be a Master’s degree in customer engagement (MCE) obtainable from Harvard or any of the other top-tiered universities. It should be as revered and valued as an MBA, including comparable...

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Internet of Things (IoT)

A Connected Life If you think the tsunami of new technologies, more spectacular one day after another, are now within your grasp of understanding, and soon to be mastered in implementation, do not pat...

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Retail’s Darkest Secret: The Deficiency Knowledge Gap

Store format redux from retail’s emerging trends in 2015 has proven that retailers are marching ever forward in this disruptive industry landscape. Big format stores are investing in smaller format...

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Art Twain: Staying Loose and Coloring Outside the Lines

A Personal Retrospective I don’t know where to begin with this story. It’s about retail, forgotten brand origin stories, advertising, and the golden age of radio. You might say it’s a trip down memory...

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I’m Worth it!

Brand’s High-Touch, High-Tech Service Business Model Attracts Busy, Fashion-Conscious Women As the apparel sector gravitates toward cheaper products, relentless promotions, and declining service, a...

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Retail Awakening

Entire store chains are declaring bankruptcy and liquidating; department stores are transitioning to specialty stores; the leadership carousel at the top of organizational charts is spinning faster...

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Redefining Affordable Luxury For Millennials

Affordable luxury is a slightly baffling concept, especially for the Millennial generation. Defining luxury itself is a challenge since we are talking about a service, location, experience or item that...

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By Design: The Studio Xfinity Experience

When the Department of Commerce began tracking online sales in 1998, e-commerce made up about only 0.2 percent of all retail sales. By 2013, online sales had increased 50-fold. If that’s not enough to...

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GoEnjoy.com

“Personal Commerce” and Preemptive Distribution There are two strategic concepts that are imperative for any consumer-facing business to achieve success in the 21st century: personalization and...

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Worn Out From Wearables

My friends gave me a golf shirt for my birthday.  Not just any golf shirt, but an “energy enhancing” shirt that employs “intelligent fabric powered by IonX,” providing increased power, thus presumably...

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Jet.com: Reefer Madness

Pardon my ‘60s pot metaphors of late.  There’s just maniacal, seemingly drug-induced behavior happening and it seems to be going viral across many industries. In particular, I think there’s a lot of...

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Fulfilling the Availability Promise

Enabling an Omnichannel Inventory Management Strategy While today’s consumer has dramatically changed, most retailers are still relying on inventory management tactics that are stuck in the past. Some...

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