Clik here to view.
An App For Hugging? Never, Ever at Mitchells
There should be a Master’s degree in customer engagement (MCE) obtainable from Harvard or any of the other top-tiered universities. It should be as revered and valued as an MBA, including comparable...
View ArticleClik here to view.
Internet of Things (IoT)
A Connected Life If you think the tsunami of new technologies, more spectacular one day after another, are now within your grasp of understanding, and soon to be mastered in implementation, do not pat...
View ArticleClik here to view.
Retail’s Darkest Secret: The Deficiency Knowledge Gap
Store format redux from retail’s emerging trends in 2015 has proven that retailers are marching ever forward in this disruptive industry landscape. Big format stores are investing in smaller format...
View ArticleClik here to view.
Art Twain: Staying Loose and Coloring Outside the Lines
A Personal Retrospective I don’t know where to begin with this story. It’s about retail, forgotten brand origin stories, advertising, and the golden age of radio. You might say it’s a trip down memory...
View ArticleClik here to view.
I’m Worth it!
Brand’s High-Touch, High-Tech Service Business Model Attracts Busy, Fashion-Conscious Women As the apparel sector gravitates toward cheaper products, relentless promotions, and declining service, a...
View ArticleClik here to view.
Retail Awakening
Entire store chains are declaring bankruptcy and liquidating; department stores are transitioning to specialty stores; the leadership carousel at the top of organizational charts is spinning faster...
View ArticleClik here to view.
Redefining Affordable Luxury For Millennials
Affordable luxury is a slightly baffling concept, especially for the Millennial generation. Defining luxury itself is a challenge since we are talking about a service, location, experience or item that...
View ArticleClik here to view.
By Design: The Studio Xfinity Experience
When the Department of Commerce began tracking online sales in 1998, e-commerce made up about only 0.2 percent of all retail sales. By 2013, online sales had increased 50-fold. If that’s not enough to...
View ArticleClik here to view.
GoEnjoy.com
“Personal Commerce” and Preemptive Distribution There are two strategic concepts that are imperative for any consumer-facing business to achieve success in the 21st century: personalization and...
View ArticleClik here to view.
Worn Out From Wearables
My friends gave me a golf shirt for my birthday. Not just any golf shirt, but an “energy enhancing” shirt that employs “intelligent fabric powered by IonX,” providing increased power, thus presumably...
View ArticleClik here to view.
Jet.com: Reefer Madness
Pardon my ‘60s pot metaphors of late. There’s just maniacal, seemingly drug-induced behavior happening and it seems to be going viral across many industries. In particular, I think there’s a lot of...
View ArticleClik here to view.
Fulfilling the Availability Promise
Enabling an Omnichannel Inventory Management Strategy While today’s consumer has dramatically changed, most retailers are still relying on inventory management tactics that are stuck in the past. Some...
View Article